We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at shop@versaitoneshoes.com. Once we received your message we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We ask for your reason of return in order to improve our products and services, but your answer will not restrict you from completing your return request. You can always contact us for any return question at shop@versaitoneshoes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
You can use the tracking number on the shipping label to track your return shipment or email our customer service with your ticket number to find out how far we’ve processed your return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.